Where is My Order?Updated 6 months ago
Thank you for shopping with us! We want to provide you with transparent information about the order process and estimated shipping times to ensure a smooth and satisfactory experience.
Order Processing and Shipping Timeline:
Once your order is placed and the payment is successfully processed, you will receive an order confirmation via email. Please allow us up to 3-5 business days to process and prepare your order for shipment. During this time, our dedicated team carefully checks and packs your activewear items to ensure their quality and accuracy.
Shipment Confirmation and Tracking:
Once your order is shipped, you will receive a shipment confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package's journey from our warehouse to your specified delivery address. Tracking information helps you stay informed about the estimated delivery date and provides real-time updates on the whereabouts of your package.
While we strive to deliver your activewear in a timely manner, please be aware that major holidays and unforeseen circumstances beyond our control may occasionally cause delays in the delivery process. We apologize in advance for any inconvenience this may cause and assure you that we are committed to resolving any issues promptly should they arise.
For certain products, we offer the option to pre-order. Pre-order items are in high demand and may require additional time to manufacture or restock. Please note that pre-orders typically take up to 14 business days to ship unless otherwise stated. We make every effort to communicate any changes or updates regarding pre-orders to ensure transparency throughout the process.
We understand that timely delivery is important to you, and we are here to address any concerns or questions you may have. If you have specific inquiries about the status of your order or any other order-related matters, please don't hesitate to reach out to our dedicated customer support team. We are committed to providing you with timely and accurate information to ensure your satisfaction.
Thank you for your patience and understanding. We appreciate your support and look forward to delivering high-quality activewear that meets your expectations. You can reach our customer support team by emailing us at [email protected].